Need Help?

Refund Policy

Last Updated: [01/09/2025]

At Nobelnova, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, cancellations, or replacements may be issued for products and services purchased through https://nobelnova.com/.

By making a purchase on our website, you agree to the terms outlined below.

1. Digital Products (Antivirus & Cybersecurity Software)

a. License Delivery

All antivirus and cybersecurity products sold on Nobelnova are digital products delivered electronically (via email or account access). Once a license key or activation code has been delivered, it is considered used.

b. Refund Eligibility

Refunds for digital software products may be considered only under the following conditions:

  • The license key was not delivered due to a technical error on our side

  • The license key is invalid or non-functional, and the issue cannot be resolved through replacement or support

Refunds will not be issued if:

  • The license has been activated or redeemed

  • The product was purchased in error or is no longer needed

  • The device or system is incompatible with the software requirements listed on the product page

2. Replacement Policy for Software Products

If a license key is found to be invalid or defective, Nobelnova may, at its discretion:

  • Provide a replacement license key, or

  • Offer store credit, or

  • Issue a refund if replacement is not possible

3. Subscription Renewals

For subscription-based products:

  • Renewal terms and billing details are disclosed at the time of purchase

  • Refunds for renewed subscriptions are subject to the same conditions outlined above

  • Customers are responsible for reviewing renewal details prior to completing the purchase

4. Digital Marketing Services

a. Service Fees

Payments made for digital marketing services (including SEO, Google Ads management, and social media marketing) are generally non-refundable once the service has started.

b. Cancellations

  • Clients may request cancellation of ongoing services by providing written notice

  • Cancellation terms depend on the service agreement or scope of work

  • Fees already paid for completed work or active service periods are not refundable

c. No Performance-Based Refunds

Due to the nature of digital marketing, refunds are not issued based on performance outcomes, rankings, traffic levels, or advertising results.

5. Refund Request Process

To request a refund or report an issue, please contact us at:

When submitting a request, please include:

  • Order number

  • Purchase date

  • Reason for the refund request

Our support team will review your request and respond within a reasonable timeframe.

6. Processing Time

Approved refunds are processed using the original payment method. Processing times may vary depending on the payment provider and typically take several business days to reflect in your account.

7. Chargebacks and Disputes

We encourage customers to contact Nobelnova directly to resolve any concerns before initiating a chargeback or payment dispute. Unauthorized or fraudulent chargebacks may result in account restrictions.

8. Policy Changes

Nobelnova reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us: